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How do I place my order?

Full details are provided on the website homepage or by clicking on the 'ordering tracks' section on the website homepage.

I placed an order but the payment hasn't completed?

We offer alternative payment facilities, please try the debit/credit card payment option if you cannot use the online PayPal method. If a problem persists, please contact us via email and we can supply a PayPal payment request via email (a PayPal account is not required to pay by this method).

How do I listen to a backing track demo?

To listen to a demo, input your track title in the search box on the left of the homepage screen (or select an artist), then click on the title of the required track. You can also click on the titles in the 'recently added' section on the homepage of the website. A demo 'play' button should appear together with details of the track. If you fail to hear the backing track demo playing, please use an alternative browser or device, as this is likely to be a browser-compatibility issue. Please ensure your browser is compatible with the Adobe Flash player or plug-in.

How do I download the tracks from the supplied download link?

MP3 purchases are supplied via a secure download link, and are available to download as often as required for a period of 7 days after initial purchase. The tracks are delivered using the Hightail digital file delivery service. Tracks and lyric sheets can be downloaded either individually or as a contained .zip file. Should you have any problems downloading, please visit the following link for full instructions :- https://hightail.zendesk.com/hc/en-us/articles/220264327-How-do-I-download-a-file-

I cannot find my download link?

Please check all your email folders (including spam) before contacting us to re-send.

Can I choose the key of the backing track?

Available key changes are listed underneath the title of each track on the demo player screen. Please click (or double-click) on the track title to see the demo player and track details. Additional information for ordering tracks in alternative keys is provided on the website homepage.

Although we do not charge extra for providing a song in an alternative key, if you require the song in more than one key each track is classed as an individual purchase and is subject to an individual charge (i.e. if you require a song in both the key of C and Bb, please ensure an order is placed for two tracks).

I would like lead/rhythm guitars or instruments removed, is this possible?

We can remove guitars from any tracks that specify 'guitar removal available' underneath the title of the track on the demo player screen. This service is provided free of charge. Details of how to order tracks with guitar removal can be found on our website homepage.

Please ensure you click on the track title to see the options available before placing your order.

How are the remixed tracks arranged?

All remix versions provided by Steve's Trax are produced for vocalists. These are arranged and edited to ensure there are no unnecessarily long instrumental breaks and are provided with corresponding lyric sheets which follow the track correctly from start to finish.

The track I'm looking for is not in your catalogue, can you provide it?

If the track you are looking for does not appear in our online catalogue we will consider producing it, subject to popularity and licensing permission. Once produced, the track will be added to our catalogue and will be the same price as all other tracks. To enquire about non-catalogue tracks, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

I need one version with full instrumentation and another without guitars - is there a charge for each?

Yes, each track is supplied as an individual purchase.

Are you able to remove vocals from an original CD?

We are unable to remove vocals from an original CD and there is no current product available that performs this task effectively.

Can I copy or duplicate the tracks?

All backing tracks supplied by Steve's Trax are subject to legal copyright restrictions, and a licensing fee has been paid for each supplied track. This ensures that the relevant royalty fees are paid to the original artists/producers. Restrictions include that recordings purchased from Steve's Trax must not be sold, hired, lent or duplicated without express permission from us. We do however allow the purchaser to make a backup copy for their own personal use. In most cases, permission is granted for artists to add their own vocals; enabling CD's to be sold at gigs etc. Please contact us for confirmation.

Can you change the key of my own MP3 backing tracks?

Yes, we can transpose your own track/s a maximum of 2 keys higher or lower than the current key.

What we do: the track is transposed using our own in-studio transposition equipment. Often a track will exhibit different characteristics when the key is changed, therefore we check to make sure there are no unwanted new high frequencies in the transposed track, using a limiter if necessary (this ensures any new frequencies will not cause clipping and damage your PA speakers). We'll even increase/decrease the blank space at the beginning of the track if you have a  preference (just let us know how many seconds you require). The cost for this service is £1.99 per track. To use this service please email the MP3 track/s to This e-mail address is being protected from spambots. You need JavaScript enabled to view it indicating the key change required (2 keys up or down maximum). Upon receipt we'll supply a PayPal invoice enabling you to complete payment, and you'll receive a link enabling you to download your newly transposed track/s.

*Please note: key change quality is specific to individual tracks. MP3 backing tracks that comprise few or no backing vocals generally transpose better than those with lots of BV's. A track that's supplied iin its original recorded key generally transposes better than one which has already been changed to an alternative key. The key change does not affect the original tempo of the track - this remains the same.

 



 

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